Shipping Policy
Last Updated: September 1, 2026
Nox-Crete is committed to processing and shipping orders as quickly and efficiently as possible. Shipping methods, costs and delivery times may vary based on product, order quantity, destination and shipment size.
Shipping Methods
Nox-Crete utilizes parcel carriers and LTL (Less-Than-Truckload) freight carriers depending on the products ordered, quantity and destination.
Small-package orders, including many 1- to 5-gallon products, may be shipped via parcel service throughout all 50 U.S. states.
Larger orders, palletized shipments and certain products are typically shipped via LTL freight. International orders may also require LTL freight service.
Nox-Crete does not ship to P.O. boxes. A valid physical delivery address is required.
Shipping Costs
Shipping costs vary based on the products purchased, order size, destination and shipping method.
Orders that require LTL freight may require a separate freight quote. When necessary, Nox-Crete Customer Service will contact the customer to confirm shipping arrangements and applicable freight charges before the order is shipped.
Residential Delivery Fee
A $15 residential delivery fee applies to orders shipped to qualifying residential addresses. Residential delivery eligibility is determined based on the shipping address provided during checkout.
Hazardous Materials Fee
Certain products classified for hazardous materials shipping are subject to a $50 hazardous materials fee. This fee helps cover the additional handling and transportation requirements associated with shipping regulated materials.
Applicable hazardous materials fees are identified during the ordering process.
Delivery Times
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, freight scheduling or other circumstances outside of Nox-Crete’s control.
Tracking information will be provided when available.
LTL & Freight Deliveries
Large orders, palletized shipments and certain products may require LTL freight delivery. Freight delivery times and requirements vary depending on the destination, carrier and size of the shipment.
Nox-Crete Customer Service will contact customers when additional information, delivery arrangements or freight charges are required to complete an order.
Customers receiving LTL shipments should inspect the shipment for visible damage before accepting delivery whenever possible.
Damaged Shipments
Please inspect your order upon delivery. If your shipment arrives damaged or items are missing, contact Nox-Crete Customer Service as soon as possible.
For LTL freight deliveries, visible damage or shortages should be noted on the delivery receipt or bill of lading before accepting the shipment whenever possible.
Please retain the product, packaging and shipping materials. Photographs of the damaged product, packaging and shipment may be required to assist with documenting the damage and processing a carrier claim or replacement.
Do not dispose of damaged products or packaging until instructed by Nox-Crete Customer Service.
Shipping to Alaska & Hawaii
Additional shipping costs and extended delivery times, and/or special freight arrangements for shipments may apply for shipments to Alaska and Hawaii.
Nox-Crete Customer Service will contact the customer if additional shipping arrangements are necessary.
International Shipping
International orders may require LTL freight or other special shipping arrangements. Shipping costs, delivery times, customs requirements, duties, taxes and other applicable fees may vary by destination and order.
Nox-Crete Customer Service will contact customers when additional information or shipping arrangements are required.
Changes to This Shipping Policy
We may update this Shipping Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Information
For questions regarding an order, shipping costs, freight arrangements or a damaged shipment, please contact:
Nox-Crete, Inc.
1444 South 20th Street
Omaha, Nebraska 68108
Phone: (800) 669-2738
Business Hours: 7 am – 6 pm CST
Email: customerservice@nox-crete.com