Refund and Returns Policy
Last Updated: September 1, 2026
Eligible products may be returned for credit or replacement in accordance with the terms below.
Return Window
Customers have 30 days from the date of purchase to request a return and obtain a Return Merchandise Authorization (RMA) from Nox-Crete.
All returns require prior authorization. Products returned without an approved RMA will not be accepted.
Requesting a Return
To request a return, contact Nox-Crete Customer Service at customerservice@nox-crete.com or 402-341-2080.
Please provide the following information when requesting a return:
- Lot number, when applicable
- Product and quantity being returned
- Photos of the product
- Purchase order (PO), sales order (SO) or other applicable order information
Once the return is approved, Nox-Crete will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
Returning Authorized Products
Authorized returns should be sent to:
Nox-Crete, Inc.
2420 Z Street
Omaha, NE 68107
Or an alternate address as instructed by Nox-Crete.
The RMA number must be included with the return and, when applicable, on the Bill of Lading.
An RMA remains active for 30 days from the date it is issued. If the authorized product is not returned within that period, please contact Nox-Crete Customer Service to determine whether a new authorization can be issued.
Return Eligibility
To be eligible for return and credit:
- Chemical products must be stocking products with at least six months of remaining shelf life.
- Products that do not expire must be within two years of the original purchase date.
- Products must be in a condition that allows Nox-Crete to inspect, test and determine their suitability for resale or rework.
- All other applicable return requirements must be met.
Nox-Crete reserves the right to inspect and test returned products before issuing credit.
Restocking & Rework Fees
Approved returns in saleable condition are subject to a 15% restocking fee, calculated from the product’s purchase price.
An additional 15% repackaging/rework fee may apply if returned product requires repackaging or rework before it can be resold.
To avoid the additional repackaging/rework fee, products and their packaging must be returned in reusable and resalable condition.
Returned chemical products may be tested to confirm that they are suitable for resale and have not been frozen, contaminated or otherwise compromised.
Products that cannot be reworked or are damaged beyond a saleable condition may not be eligible for credit and may be subject to applicable disposal fees.
Return Shipping
Customers are responsible for the cost of shipping authorized returns to Nox-Crete unless otherwise agreed to in advance by Nox-Crete.
Original shipping charges and other applicable shipping-related fees are not credited unless otherwise agreed to by Nox-Crete.
Credits & Replacements
Once an authorized return has been received, inspected and approved, eligible customers will receive a Nox-Crete credit or replacement product, as applicable.
Applicable restocking, repackaging/rework, return shipping or other authorized charges may be deducted from the amount of credit issued.
Defective products may be eligible for replacement in accordance with Nox-Crete’s applicable product warranty.
Non-Returnable Products
Non-stocking and special-order products are non-returnable.
Products that do not meet the requirements outlined in this policy may be refused or may not be eligible for credit or replacement.
Order Cancellations
Orders may be canceled by mutual agreement between the customer and Nox-Crete.
To request an order cancellation, contact Nox-Crete Customer Service as soon as possible. Cancellation requests are not guaranteed once an order has entered processing or has shipped.
Special-order products may be subject to a cancellation charge.
Stocking products that can be returned to Nox-Crete inventory will generally not be subject to a cancellation charge.
Contact Us
For questions regarding returns, RMAs, credits, replacements or order cancellations, please contact:
Nox-Crete Customer Service
Phone: 800-669-2738
Email: customerservice@nox-crete.com
Business Hours: 7 am – 6 pm CST